Orders and Returns
DELIVERY & RETURNS
Delivery Option – Despatched Cost Time
Uk Mainland Standard 3-5 working days £4
EU & Republic of Ireland 3-5 working days £14.99
Rest of the World 3-5 working days £19.99
(confirmed delivery recommended at extra charge)
We aim to despatch in items within 3 – 5 working days, however, we do ask that you allow 4 – 6 days in case of unexpected delays.
Returns for Non-Faulty Goods
If you have a change of mind you must return the item to us unused and in its original condition within 14 calender days of receiving your order for a refund. Each returned product must include all parts, accessories, packaging etc. Please note that the product must be in its original condition and resaleable.
If you wish to return your order and it is still within 14 calender days since receiving your order, please contact us by email: firstname.lastname@example.org
Please ensure to enclose your order number and reasons for return. All you pay for is the postage cost of returning the goods. We recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the return address. We do not accept responsibility for products lost or damaged in the post.
We regret we cannot accept returns on the following non faulty products.
1. The product has been personalised, made to order or customised in any way.
2. The non-faulty product does not arrive back to us in a re-saleable condition. In this case we will not be able to offer youa refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
Returns of Faulty Goods
If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be reported to us by email within 2 days.
Please contact us and we will instruct you on how to return the items to us. Failure to do this will delay your return being processed.
When returning faulty items we may still ask you to return goods yourself. On receipt we shall pay you a reasonable* postage amount for the return of the order. We normally ask that goods are sent back via 2nd class Royal Mail (recorded delivery).
* please obtain proof of postage cost so that we may reimburse you
If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund.
We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. The cost of your goods will be refunded to the credit/debit card used to make your purchase. Please not refunds will take five working days to clear from the point of processing.
If you wish to cancel an order please contact us via email. If your goods have been despatched before cancellation you will be liable for the costs for the returning of unwanted items. This returns policy does not affect your statutory rights.
Please be aware that all clothing is handmade and unique and therefore age sizes will vary so please check the sizing of each item against the actual size of your child, we would recommend buying a slightly larger fitting but that is entirely optional.